Jon Richards

While efforts to use artificial intelligence to drive customer service mean well, at this point, you still can't beat good, old-fashioned human interaction.

The announcement contains plenty for entrepreneurs and venture capitalists to sink their teeth in to.

The timing of adding additional products or expanding one's geography is probably less about a set time or a set formula, and actually more down to the nature of the business and the economics of that business.

It goes without saying: whether you're looking for seed, angel or VC funding, you need to be prepared.