Business News
The How-To: Avoiding UAE Customer Service Pitfalls
What your company can do to bridge that gap and avoid complaints about poor customer service.
By Tanvir Haque
Customer Service | Page 2
Business News
Your Customers Owe You Nothing (But You Owe Them Your Loyalty)
Customer loyalty in the current era is a rapidly changing space, with more and more companies building their own tech-driven programs, or leaning on an existing or open platform.
Business News
Messenger Chatbots: Why Your Business Needs To Have One
How messenger chatbots can help you take customer service to the next level.
Business News
AI Can’t Solve All Of Our Customer Service Problems (Yet)
While efforts to use artificial intelligence to drive customer service mean well, at this point, you still can't beat good, old-fashioned human interaction.
By Jon Richards
Business News
Eight Mistakes Moroccan SMEs Make With Customer Service
How Moroccan entrepreneurs send their customers into the arms of their competitors and what they can do about it.
By Safaa Nhairy
Business News
How To Ensure (Really) Good Customer Experiences To Help Your Business Grow In The UAE
The UAE has proven its strength across a multitude of business areas. However, an area that's sadly not kept up to speed with the country's dramatic progression is the customer experience.
Business News
The How-To: Using Chatbots As A Tool For Customer Service
Are chatbots the future of customer service, or are they a bad idea?
Business News
How Millennials Are Redefining Customer Service
Millennials really do not want to talk to you when they have a complaint or issue about a product or service you sold them.
Business News
How To Offer Kickass Customer Support On Snapchat
What if instead of describing the problem, you could simply send the customer service rep a snap of the piece of furniture, and the parts you are having trouble with?
Business News
Thank You For Calling: The Benefits Of SMEs In The MENA Region Adopting Call Centers
Customer service is an area that is tremendously neglected by most startups in the region today, yet it is a vital component of building a business in an age where people are not ready to shop online and pay through credit/debit cards.
By Amir Farha
Business News
Three Guaranteed Tactics To Make Your Marketing Effective (And Easy)
The only thing that is difficult to change is how your customers perceive your business and how they view your brand.
Business News
Bridging The Gap: Attracting Offline Shoppers To Your E-Commerce Startup
E-commerce startups can bridge these gaps and sharpen their value propositions by focusing on five key areas of online reputation, delivery and logistics, warranty and returns, customer service support and shopping experience.
Business News
Five Reasons Why Customer Support Software Is A Must For Startups
With the right support solution, startups can beat the odds and succeed in a competitive environment.
Business News
Business Lessons On The Fly
How a driver changed the way the author thought about customer service.