Restaurants | Page 2

With their business model well-suited to continue operating in these new, unforeseen circumstances, the founders were able to shift their focus towards other facets of their operations, particularly customer satisfaction.

In this digital era, restaurants have a unique opportunity to be omni-present, driving footfall and dine-in customers, while scaling deliveries for those who prefer to eat at home. This means restaurants need to engage with customers on the platforms that matter, leveraging content that creates personalized experiences.

"During these unprecedented times, it's a question of whether organizations will be humanizing and supporting each other, rather than seeing it as an opportunity to capitalize on the misfortune of others."

Given the scale of the challenges facing the industry, and the surge in demand for online delivery services, it is incumbent on delivery companies to immediately lower their commission they levy from restaurants.