Customer Service

If you put more effort and do your best to give your brand a unique service offering, you can do a much better job handling competition and achieving solid customer retention.

Brands need to understand that trust is improved by doing good and telling authentic stories that connect with customers.

"Businesses who care and show genuine empathy for what people are going through as against capitalizing on the situation for their own gain, are those who will win in the long run."

"Studies confirm that employee happiness correlates with employee efficiency, creativity, and productivity. This, in turn, has the same effect on customers– proving that happy employees make customers happy."

The best way to start your pitch –or for that matter, to even begin building your startup– is to make sure you're solving "a very specific problem".

Throughout this period, the way organizations engage and interact with their customers is critical.

Brand marketing is no longer about getting your logo in front of as many eyeballs as possible. It's about making a connection with consumers. Brands can achieve this by showing personality and creating memorable moments that will grab people's attention.

Spotii belongs to an exclusive group of startups that launched in the middle of a global pandemic. But despite the unforeseen, unique circumstances in which it started business, not many alterations had to be made to the original idea.

Visa's COVID-19 CEMEA Impact Tracker shows how the COVID-19 pandemic has radically altered how customers interact with businesses today.

The new service provides customers with a detailed step-by-step licencing process, including quick to fill and user-friendly forms that are designed to be used on smartphones.

Getting a grip on your business first is the top priority. If you don't have cash, how can you get to a place of stability first? If you already have stability, then this is an amazing opportunity to transform what you do, and thrive for what is certainly going to be a changed world after this crisis.

Market research can only tell you a very limited amount of information relevant to your specific business, and several other steps should be taken alongside this.

The founder of fintech startup NOW Money reflects on how the world of business will be reshaped for the coming years.

With 2020 also signifying the start of a new decade, one in which digitization is set to transform the business world, there's even more reason to address the strategies designed to drive us forward.

Customers want to know and understand the brands they use, and what they stand for.

To remain competitive and ensure sustainable growth, it is vital that every area of your business focuses on customer satisfaction as a priority.

Using AI, businesses can now make smart and timely decisions to increase sales and improve the efficiency of their communication with their target market.

To make the most of your business, here are a few strategies you can implement to scale effectively and maximize profits.

With technological advancements placing newer and faster product alternatives at the fingertips of consumers across the globe, businesses can no longer rely solely on effective products for attracting and retaining customers.

Improving customer satisfaction with digital leadership is not rocket science. But it takes time and commitment.

In improving customer experience, you are sure to find return on investment.